Help – Ticket Status

Under the Transcript Status column header you will find the stage of your transcript request. Each stage is displayed by a different icon and color and a brief description of what this stage means.

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How to review your ticket status

1. Go to Tickets

Once you have logged in to your portal, please go to your tickets by clicking on the “Ticket” header.

2. View your Tickets

You will now be redirected to your tickets List View. Each Ticket has information like ID, Name, Status and Estimated Delivery Time.

3.Transcript Status

Under the Transcript Status column header, you will find the stage of your transcript request. Each stage is displayed by a different icon and colour and a brief description of what this stage means.

Our stages include draft, submitted, in progress, under review, completed and on hold.

4. Estimated Delivery Time

Based on your transcript requests (target language, language capture time stamps, etc.) and the difficulty of your audio, an estimated delivery time will be calculated for you to be aware of when your transcript will be ready to download.