Help – How to search for a Ticket

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How to search for a ticket

1. Go to Tickets

Once you have logged in to your portal, please go to your tickets by clicking on the “Tickets” header.

2. General ticket list view

You will now be redirected to your tickets list view. Each ticket has information like ID, name, status, etc.

Please click the title “Transcript Name” to sort the tickets by their name.

If the arrow on the right side of the title faces down, Transcript Names will be sorted descending and vice-versa.

3. Search for tickets alphabetically

On your dashboard, you will find an alphabet on top of your ticket list view. Click on the initial letter of the title for the ticket that you wish to see.

(e.g. If you are looking for the ticket “Climate Change Impacts in the United States”, click on the letter “C”.)

3. Search by folder

If you previously saved your ticket in a folder, please click “Folders” on the header section of your dashboard.

Click on the folder you saved the ticket you are looking for.

On your folder list view, click on “Download Transcript” in order to download your transcription. If you wish to download all completed tickets for this folder, simply do it by clicking the button “Download All Transcripts in Folder”.