Help – Uploading Audio Files

Under the Transcript Status column header you will find the stage of your transcript request. Each stage is displayed by a different icon and color and a brief description of what this stage means.

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Uploading your audio files to Landmark’s Platform

1.Read our Step by Step Guide

If you are not yet familiar with the process of requesting a transcript at Landmark, please read our Step by Step Guide▸

Uploading large or multiple audio files

When attempting to upload large files or multiple files for a single ticket, time spent on this process will be directly affected by the speed of your internet connection.

Upload speed

Upload speed refers to how many megabits of data per second you can send information from your computer to another device or server on the internet.

When uploading a transcription request, we need data to travel in the opposite direction.

In general, upstream speeds of 10 Mbps are considered good upload speeds. However, you may need higher upload speeds if you are planning to upload several audio files or an audio file consisting of several hours of interview recordings.

How to check your internet speed

You can find out what your internet upload speed is and measure your download speed by using a free internet speed test. A speed test will measure both upload and download rates. Click here▸ to measure your internet speed

If you need assistance, please feel free to contact us at +44 114 392 1207